Terms & Conditions

Age Verification

You must be over 18 to purchase products from this site. We have an effective and monitored age verification process provided by 1Account. We will not sell to persons that do not meet the age restrictions for this product and by continuing with this purchase you hereby consent to the processing of your personal data for age verification purposes. Purchases by persons under the age of 18 are not permitted in the UK. You must be eighteen (18) years of age and possess a valid credit card to purchase our products, ECIGW Ltd will not sell products to minors. We reserve the right to cancel any sales transaction based on our sole discretion where we reasonably believe the purchaser is purchasing products on behalf of a minor. For more information please visit www.aquavape.co.uk/pages/age-verification.

Product Warranty

All hardware comes with a 6 month warranty unless stated otherwise in the individual product listing. This warranty does not cover tanks, coils or wicking material. All replacement tanks are sold as a single-use disposable item and are covered by our DOA (dead on arrival) warranty. This means from the date of receipt the buyer has 48 hours to ensure the goods are in good working order and report any faults. All charging cables and battery chargers have a 12-month warranty, which covers the component parts; this does not cover damage resulting from improper use or use of Aquavape products with other suppliers’ parts.

Sale Items

All sale items are non-returnable and non-refundable. (excludes promotions)

Promotions

Only one checkout promotional code may be used in a single transaction. Codes may not be ‘stacked up’ unless otherwise stated. We reserve the right to alter the terms of a promotion without notice. If you purchase items under a promotion and return them, ECIGW Ltd reserves the right to charge full price for any items you have kept that would subsequently fall outside the terms of the applied promotion as a result of the return. This may include free gifts or discounts applied to the whole basket that would no longer apply if enough items were returned to make the promotion invalid.

AV Rewards

ECIGW Ltd reserves the right to change the terms and conditions of AV Points without prior notice. You may redeem AV Reward Points against any order in the Aquavape store. You may redeem a maximum of 1000 points & 1 coupon per order using AV Reward Points. You may use AV Reward Points with a valid voucher code to pay for all or part of your order value by way of a maximum of 1000 points & 1 coupon per order. AV Reward Points are non-transferable.
AV Reward Points have no cash value. The referral link provided must be used to complete the referee’s registration in order for the referrer to receive 15% off their first purchase. We reserve the right to deduct points or take other corrective action where there has been abuse of the rewards system.

Batteries, Chargers, Wall Plug Adaptors & Variable Voltage Mods

These are all supplied with a 6 month guarantee. This does not affect your statutory rights. The guarantee covers any manufacturer defects and covers repairs or replacements if the product is deemed to be faulty or beyond repair. If we believe the customer has damaged the product in any way, we reserve the right to refuse a refund or return.

Mechanical Mods

We supply a 6 month manufacturer’s guarantee with all mechanical mods. Please note that mechanical mods are for experienced users only. ECIGW Ltd accepts no responsibility for any damage caused by the incorrect assembly of any mechanical mod. Incorrect building of mechanical mods can cause personal injury and / or damage to your equipment. As such ECIGW Ltd can accept no responsibility for the damage or potential injury caused.

Shipping

Orders are generally shipped within 2 working days. Orders placed Mon – Fri before 2pm will be dispatched the same day. Please note however in times of high demand this may be longer. If you need to receive your order sooner, please use the Next Working Day delivery option. All other packages are generally sent in standard 1st or 2nd class packet post with Royal Mail. Your order will arrive with you 1-3 working days after it has left our premises. We have found that most of our orders sent using standard delivery arrive the next day within the mainland UK. For more information please visit www.aquavape.co.uk/pages/shipping-returns. Please note that the buyer is responsible for ensuring the information on an order is correct. If you believe there is a mistake with the order, please call 03301 597159 prior to shipment of the order.

Returns

E-liquid is a consumable item, due to hygiene reasons we cannot take opened bottles of e-liquid back into stock. In addition to your statutory rights at ECIGW Ltd’s discretion you can return any unopened bottles of e-liquid within 30 days of receipt. This also applies to any piece of hardware that has been used, unless deemed faulty. All hardware comes with a 6 month warranty unless stated otherwise in the individual product listing. This warranty does not cover tanks, coils or wicking material. You must send the goods back to our contact address at your own cost and risk. If an item is deemed faulty, we will reimburse the cost of postage to return the item. Once you have notified us that you are cancelling your contract, any sum debited to us from your original method of payment will be refunded to your account provided that the goods in question are returned and received within 14 days of your notifying us of the cancellation and in the same condition as they were sent to you. In all cases of returns, warranty or faulty goods please contact customer services cs@aquavape.co.uk or calling 03301 597159 for a returns authorisation number (RMA).

All replacement tanks are sold as a single-use disposable item and are covered by our DOA (dead on arrival) warranty. This means that from the date of receipt the buyer has 48 hours to ensure the goods are in good working order and report any faults. All charging cables and battery chargers have a 12-month warranty, which covers the component parts; this does not cover damage resulting from improper use or use of AquaVape products with other suppliers’ parts. Batteries, chargers, wall plug adaptors and variable voltage mods are all supplied with a 6 month guarantee. This does not affect your statutory rights. The guarantee covers any manufacturer defects and covers repairs or replacements if the product is deemed to be faulty or beyond repair. If we believe the customer has damaged the product in any way, we reserve the right to refuse a refund or return.

We supply a 6 month manufacturer’s guarantee on all mechanical mods. Please note that mechanical mods are for experienced users only. ECIGW Ltd accepts no responsibility for any damage caused by the incorrect assembly of any mechanical mod. Incorrect building of mechanical mods can cause personal injury and / or damage to your equipment. As such ECIG Ltd can accept no responsibility for the damage or potential injury caused. Unfortunately we do not provide a warranty on e-liquid and drip tips for hygiene and health and safety reasons unless we determine that the item received is incorrect or if there are any other extenuating circumstances.

Atomisers are supplied with a ‘dead on arrival’ warranty. The customer must contact ECIGW Ltd within 48 hours of receiving their order for the warranty to be applicable. Contacting us after this period will mean that we cannot offer a refund or return. You must send the goods back to our contact address at your own cost and risk. If an item is deemed faulty, we will reimburse the cost of postage to return the item. If you return an order for refund, ECIGW Ltd reserves the right to refund only the basic cost of shipping the item to you, even if you selected an enhanced service, such as ‘Next Day Delivery’. Once you have notified us that you are cancelling your contract, any sum debited to us from your original method of payment will be refunded to your account provided that the goods in question are returned and received within 14 days of your notifying us of the cancellation and in the same condition as they were sent to you. Once you have told us you wish to cancel you have 14 days to return the order for a refund or exchange, at your own cost and risk. There is also the additional option of having the equal value of your order added to your account as reward points in place of a refund or exchange. When returning an item, it is your responsibility to ensure that the correct postage is paid, the goods are correctly packaged and a tracked postal service is used if required. Returns are at the customer’s risk until received by ECIGW Ltd. If returning an item, it must not be handled any more than is necessary to return it. If you do not return the goods or do not pay the costs of return delivery, or the goods are not returned in the original condition they were sent to you, we shall be entitled to deduct any reasonable costs up to the full amount paid.

Duties & Taxes

When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination. Such charges are not included in the product price or shipping and handling cost. These charges are the buyer’s responsibility as we are only charging the transportation fee for your order. ECIGW Ltd does not have any responsibility on these additional charges that may apply. The buyer is responsible for obtaining information regarding their country’s laws, regulations, and restrictions that may apply when purchasing our products. By placing an international order (shipping outside of UK), the buyer is responsible for abiding by their country’s laws, regulations, and restrictions. If a product is seized and destroyed by the customs, or returned to ECIGW Ltd, we will NOT be responsible for the losses, product, or shipping refunds. It is the buyer’s responsibility to cover the shipping costs when the buyer wishes to have a second delivery attempt after the product is returned to Sender.

E-liquids & Drip Tips

Unfortunately we do not provide a warranty on these items for hygiene and health and safety reasons. This is unless we determine that the item received is incorrect or if there are any other extenuating circumstances.

Atomisers

These are supplied with a ‘dead on arrival’ warranty. The customer must contact ECIGW Ltd within 48 hours of receiving their order for the warranty to be applicable. Contacting us after this period will mean that we cannot offer a refund or return.

Accessories

All vaping accessories are supplied with a full 28 days manufacturer’s guarantee.

General Information

Scratches and discolouration from regular use is considered normal wear and tear and is not covered by warranty. If any parts are found to be faulty within the warranty period, please contact our Customer Service Team on 03301 597159 or email cs@aquavape.co.uk and we will arrange for an inspection of your device and a replacement based upon the outcome. We may require the goods to be returned for further investigation. Purchasers should be aware that our electronic cigarette batteries and atomizer heads, although made to the highest quality, are functional devices, which will fail and degrade over a period of time dependent on usage. E-liquid is a consumable item and as such cannot be exchanged or refunded once purchased. If you require support with your e-liquid, please contact a member of our Customer Service Team on 03301 597159 or email cs@aquavape.co.uk. Store e-liquid in a cool dark area, do not expose to sunlight or high temperatures. E-liquid may discolour or darken over time, this is a natural process that does not affect the quality or safety.

Notice

The purchase of all products is governed by these terms and conditions. Please read them before using the site. By accessing the site, you agree to be bound by these terms and conditions. These terms and conditions do not affect your statutory rights as a consumer.

Data Protection

Our policy is that we will not pass on any customer details we collect to any third party without your permission.

Descriptions

The descriptions and pictures on the website are a guide to the style and look of our products. We try to make them as accurate as possible but cannot be held responsible for minor differences.

Jurisdiction

This Contract shall be construed and governed in all respects by English Law and all disputes arising under or relating to the Contract shall be the subject of the jurisdiction of the Courts in England

Liability

To the extent allowed by the law, ECIGW Ltd shall not be liable for direct, indirect or consequential loss or damage arising out of the services or products sold from or referred to on this site in the following circumstances: for losses that were not foreseeable to both parties when the contract was made for losses that were not caused by any breach on the part of ECIGW Ltd or their suppliers for business losses and/or losses to non-consumers.

Battery Safety

Use special caution when working with Li-ion cells, they are very sensitive to charging characteristics and may explode or burn if mishandled. Make sure the user has enough knowledge of Li-ion rechargeable batteries in charging, discharging and assembly before use. Always charge in/on a fire-proof surface. Never leave charging batteries unattended or charging overnight. Never continue to use an e-cigarette type device if you can feel the battery get hot. If your battery gets hot to the touch, or if it begins smelling: DO NOT USE IT ANYMORE. Let it cool down (1 hour) in a safe environment (outside preferably), and then dispose of it correctly, or decide to return, if still under warranty. If your e-cigarette or device begins activating itself, immediately remove your atomiser and disconnect the battery. Do NOT trust the battery, nor the atomiser anymore from this point on. This means never leave either of the components connected in your pocket, in your nightstand, or out of visibility where you can not immediately separate the two components. Read the information found at: www.batteryuniversity.com before purchasing. It is important to carry batteries properly, charge properly, and dispose of them properly. ECIGW Ltd are not responsible for damage if there is any modification of the batteries/chargers in any form or shape (including pack making). We are not responsible for any damage caused by misuse or mishandling of Li-Ion batteries and chargers. We will not be held responsible or liable for any injury, damage, or defect, permanent or temporary, that may be caused by the use of any batteries.

Payment

Payment is due before goods are dispatched unless a credit account has been authorised by ECIGW Ltd in which case payment is due 14 days from date of invoicing. ECIGW Ltd reserves the right to withhold supplies and to suspend any further deliveries if payment is overdue. We accept payment from the major credit/debit cards and PayPal.

Prices

Prices quoted are in pounds sterling and are inclusive of VAT. Prices are subject to alteration by ECIGW Ltd without prior notice. Price amendments will only be made prior to contract. Duty and taxes will be charged at the rates prevailing at the time of despatch. Delivery and credit card charges are additional.

Cancellations

The Buyer shall inspect the goods immediately upon receipt and shall notify the seller within 14 days of delivery confirming in writing if the goods are damaged or do not comply with any of the contract. If the buyer fails to do so the buyer shall be deemed to have accepted the goods.

Privacy Policy

We are committed to protecting your privacy. All information given at the time of ordering to the point of payment is collected by ECIGW Ltd. This information is collected lawfully and in accordance with the Data Protection Act 1998 and the Which? Web Trader Code of Practice. The data is used to fulfil your order and for marketing campaigns. We use technology such as cookies to improve our services to customers. We do not pass your information to any third parties without your permission. PayPal, our payment provider, collects your payment information. We do not send non marketing emails to personal email addresses (spam).

Quality

All goods are warranted on delivery to the customer to be of the nature, substance and quality invoiced and to conform in all respects with all the appropriate statutory regulations.

Statutory Rights

These terms and conditions do not affect your statutory rights as a consumer.

Title to Goods

Property and title in the goods shall remain with ECIGW Ltd and shall not pass to the customer until such time as ECIGW Ltd has received payment in full of all sums due on whatsoever account.

Copyright 2023 ECIGW Ltd

All images on this website may not be used or copied without permission from ECIGW Ltd. We use some images from our suppliers after their permission has been given and the copyright remains with them.