Shipping & Returns

Bank Holidays

Due to the upcoming Bank Holiday on Monday 27th May 2024, no collections will take place and Royal Mail are unable to deliver on this date. Normal service resumes the following working day preceding the Bank Holiday (Tuesday 28th May).

We urge customers to use the Royal Mail Guaranteed Next Day Delivery service 2 working days prior to the Bank Holiday to ensure that your order arrives before the Bank Holiday.

Please expect additional delays for international orders placed during this period.

  • Last Date for Ordering with Royal Mail Guaranteed Next Day - Thursday 23rd May- Order Before 3pm.
  • Deliveries / Collections will not take place on - Monday 27th May 2024.
  • Customer Service will be closed on - Monday 27th May 2024.

We dispatch all orders, 7 days a week

All UK orders over £10 are sent FREE via our Standard Delivery option. All parcels are securely shipped in plain, unbranded jiffy bags. Our returns address is included on the label in very small font for insurance & legal purposes, this does contain our company name 'ECIGW LTD'.

    Standard Delivery

    • Free on all orders over £10
    • £2.49 on all orders under £10
    • Sent via Royal Mail First Class or Royal Mail Tracked 48hr depending on the size of the package
    • Estimated delivery time is between 3 and 5 days. This is not guaranteed. Please allow up to 10 working days
    • For same day dispatch, orders must be placed before 3pm Monday to Friday and before 12pm Saturday and Sunday

    Royal Mail Tracked 24

    • £1.99 on all orders over £10
    • £3.99 on all orders under £10
    • Sent via Royal Mail Tracked 24hr
    • Royal Mail Tracked services are only an estimate. Estimated delivery time is between 1 and 3 days. For guaranteed next day delivery, please select our Royal Mail Special Delivery service
    • Tracked 24hr shipments can take up to 7 days to be delivered
    • For same day dispatch, orders must be placed before 3pm Monday to Friday and before 12pm Saturday and Sunday.

      Royal Mail Special Delivery (Next Day Guaranteed)

      • Free on all orders over £75
      • £6.99 on orders from £10 up to £74.99
      • £7.49 on all orders under £10
      • All deliveries must be signed for upon delivery.
      • A £1.50 surcharge is applied for all Saturday and Sunday deliveries
      • For same day dispatch, orders must be placed before 3pm Monday to Friday and before 12pm Saturday and Sunday
      • For deliveries to the Scottish Highlands, Scottish Islands, Northern Ireland, Isle of Man, Scilly Isles, Isle of Wight & Jersey, please allow 2 to 5 days. Saturday and Sunday delivery is also not available in the areas listed above
      • On infrequent occasions Next Day Delivery can be affected by operational issues with our partners and may arrive later than planned. We cannot be held responsible for operational issues with our partner services, but will operate in line with their policies in such an event

        International Delivery Options

        Europe Standard Delivery

        • £9.99 on all orders.
        • Shipped via Royal Mail International Tracked.
        • Expected 5 to 20 days, (subject to customs clearance). Please allow up to 25 days.

        Europe Courier Delivery

        • £19.99 on all orders.
        • Shipped via UPS International services.
        • Expected 1 to 4 days, (subject to customs clearance).

        Rest of the World Standard Delivery

        • £19.99 on all orders
        • Shipped via Royal Mail International Tracked.
        • Expected 10 to 25 days, (subject to customs clearance). Please allow up to 25 days.

        Rest of the World Courier Delivery

        • £39.99 on all orders
        • Shipped via UPS International services
        • Expected 3 to 7 days, (subject to customs clearance).
        • For same day dispatch on all international orders, these must be placed before 2pm Monday to Friday. Shipping is not available for this service Saturday and Sunday.

        All international orders are sent by Airmail. We cannot take any responsibility for missing items

        When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination. Such charges are not included in the product price or shipping and handling cost. These charges are the buyer’s responsibility as we are only charging the transportation fee for your order. By placing an international order (shipping outside of UK), the buyer is responsible for abiding by their country’s laws, regulations, and restrictions. If a product is seized and destroyed by customs, or returned to us, we will NOT be responsible for the losses, product, or shipping refunds


        We operate an age verification check on all orders. If you fail this check, your order may be delayed. If this occurs please contact customer services immediately on 03301 597159 or email

        Orders placed on Saturday may arrive on a Sunday with Royal Mail due to their 7-day-a-week service, otherwise, all weekend dispatched orders will arrive on Monday.

        All orders made to a BFPO (British Forces Post Office) address must be delivered using Royal Mail as alternative couriers are unable to fulfil these shipments
        We can no longer ship batteries or devices containing batteries outside of the UK via Royal Mail. We can only ship these products via our Courier options available at checkout. These shipments are limited to 2 batteries per order

        We refuse any liability for seized goods or additional custom fees. You are responsible for any items once they have left the UK postal system

        We are unable to group two or more distinct orders placed separately and shipping fees will apply to each order

        If any orders are returned by the mail company due to an incorrect address, unfortunately you will incur additional delivery charges in order for us to re-ship your order

        In the unlikely event one or more of your eliquids leak before taking delivery of your order, please let us know within 3 working days so we can promptly resolve any issues. If your liquid vessel has been breached, we would advise against use due to the risk of contamination


        E-liquid is a consumable item, due to hygiene reasons we cannot take opened bottles of e-liquid back into stock. In addition to your statutory rights, at ECIGW Ltd’s discretion you can return any unopened bottles of e-liquid within 30 days of receipt. This also applies to any piece of hardware that has been used, unless deemed faulty.

        All hardware comes with a 90-day warranty unless stated otherwise in the individual product listing. This warranty does not cover tanks, coils or wicking material. You must send the goods back to our contact address at your own cost and risk. If an item is deemed faulty, we will reimburse the cost of postage to return the item.

        Once you have notified us that you are cancelling your contract, any sum debited to us from your original method of payment will be refunded to your account provided that the goods in question are returned and received within 14 days of your notifying us of the cancellation and in the same condition as they were sent to you.

        In all cases of returns, warranty or faulty goods please contact customer services or calling 03301 597159 for a returns authorisation number (RMA).

        For more information please visit